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12 November 2020, 04:30 AM

AAIF Global - CareLine – 24/7 Telecare to support Ageing-in-place: Implementation, Innovations and Outcomes

A talk by Adj. A/Prof Dr Eugene Shum
Director, Community Partnership, SingHealth Office of Regional Health System

Speaker expertise

Dr Eugene Shum is the Chief Community Development Officer at Changi General Hospital and Director, Community Partnership at SingHealth Office of Regional Health. He oversees health, social and community engagement and integration of healthcare services in the community. Dr Shum led the development of the Neighbours for Active Living Programme, a health and social integration programme that supports residents with high care needs in the community. He also oversees CareLine, a nationwide 24/7 urgent assistant telecare service for seniors. Dr Shum is a public health physician. He obtained his Master of Public Health from the Bloomberg School of Public Health, Johns Hopkins University. He is Adjunct Associate Professor at the Saw Swee Hock School of Public Health, National University of Singapore.


CareLine is a unique and innovative model of telecare that is being scaled across Singapore. More than 6,000 seniors who are living alone or at risk of social isolation are enrolled in the 24/7 urgent assistance telecare service. A holistic relationship-based approach is taken in partnership with agencies and community organisations to keep clients safe with peace of mind. CareLine is continually enhanced through the pioneering application of technology.